(senior) customer service executive | hospitality, tourism ~28k.

about the company.
We are on behalf of multiple clients looking for (senior) customer service talents to join their team.

• Join a sizeable team
• 5 days work per week, Shift duties required
• Double pay with discretionary bonus

• Develop and maintain positive customer relationships through personalized interactions
• Provide innovative, resourceful solutions and recommendations to address diverse customer needs
• Consult and advise customers to assess their travel requirements and deliver accurate, timely information
• Leverage in-depth understanding of client's brand promise and program benefits to fulfill customer requests
• Represent client brands professionally as a brand ambassador to build their market profile
• Strive to deliver the best possible customer experience
• Deliver quality customer service by building/maintaining strong customer relations, profiling customers, anticipating needs, and planning events
• Contribute to various customer communication and service collaterals
• Strengthen and manage customer relationships and records through CRM
• Collect customer feedback to continuously enhance service quality

• Certificate or Diploma in Mass Communication, Business Studies, Tourism, or other relevant fields
• 2+ years of experience in customer service duties, Hospitality, Residential, Serviced Apartment, Airline or Credit Card/ Member service preferred
• Experience in the Concierge/ Tourism/ Travel/ Travel Agency industry is an added advantage
• Omni-channel work experience is preferred – phone, email, and chat
• High proficiency level in both written and spoken English, Cantonese & Putonghua
• Open to fresh graduates
• Immediate availability is highly preferred

Interested candidates, please click APPLY NOW or send your updated resume to Miyako Ho at miyako.ho@randstad.com.hk

• Similar opportunities: https://www.randstad.com.hk/jobs/q-miyako/
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